Return Policy:

At ZITA, we aim for your satisfaction with every purchase. If you're not entirely happy with your order, our return policy allows you to return the item(s) within 7 days of the delivery date for a full refund or exchange.

Conditions for Returns:

Unused Condition: Items must be unused, undamaged, and in their original packaging.

Proof of Purchase: Please provide the receipt or proof of purchase.

Return Authorization: Contact our customer service team to initiate the return process and receive a Return Authorization (RA) number.

Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Exceptions:

Non-Returnable Items: Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

Final Sale Items: Sale or clearance items are not eligible for return unless they arrive damaged or defective.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [X] business days.

Contact Us:

If you have any questions regarding our return policy or need assistance with a return, please contact our customer service team at support@zitafashion.co.in