FREQUENTLY ASKED QUESTIONS
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What is your shipping policy
We offer standard shipping with delivery typically within 3-6 business days. Expedited shipping options are also available for an additional fee. For international orders, shipping times may vary based on the destination.
What is your return and exchange policy?
We accept returns within 10 days of the purchase date. Items must be unworn and in their original packaging to qualify for a full refund. Exchanges are also accepted within the same time frame.
What payment methods do you accept?
We accept major credit/debit cards, as well as secure payment gateways like Phonepe. and Cash on Delivery is also available. Your payment information is always encrypted for security.
Can I modify or cancel my order after placing it?
Unfortunately, we're unable to modify or cancel orders once they are placed to ensure quick processing and shipping. Please double-check your order before confirming.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email by respective courier partner. Use this number on our "Track Order" page or the respective courier's website to monitor your package's status.
Do you ship internationally?
Yes, we do! We offer international shipping. Shipping costs and delivery times vary by location. Please check our Shipping Information page for details.
Do you offer gift cards?
Yes, we do! Gift cards are available in various denominations and can be purchased directly from our website. They make for a perfect gift for shoe enthusiasts.
How can I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website or via email at support@zitafashion.co.in We strive to respond promptly to all inquiries.
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PRIVACY POLICY
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SHIPPING POLICY
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RETURN POLICIES