CANCELLATION POLICY

Cancellation Policy

At ZITA Fashion, we understand that circumstances may arise where you need to cancel an order. We aim to make this process as smooth as possible while maintaining fairness to both our customers and our operations. Please read our cancellation policy outlined below:

Order Cancellation by Customer:

  1. Cancellation Period: Customers can cancel their order within 24 hours of placing it. Requests for cancellation beyond this period may not be accommodated due to order processing.
  2. Cancellation Process: To cancel an order, please contact our Customer Support team immediately via email at [Customer Support Email] or by calling [Customer Support Phone Number]. Please provide your order number and relevant details for prompt assistance.
  3. Refund Process: Upon successful cancellation within the specified timeframe, refunds will be processed within [number] business days using the original payment method. Please note that the refund timeline may vary based on your bank or financial institution.

Order Cancellation by ZITA Fashion:

  1. Unavailability of Product: In rare instances where a product becomes unavailable after the order has been placed, we reserve the right to cancel the order. In such cases, customers will be informed, and a full refund will be issued promptly.
  2. Cancellation Due to Violation of Terms: ZITA Fashion reserves the right to cancel orders if there is a violation of our terms and conditions, including fraudulent activities or misuse of the website.

Exceptions to Cancellation Policy:

  1. Custom Orders: Orders for custom-made or personalized products may not be eligible for cancellation once the production process has commenced. Please check with our Customer Support team for specific details related to custom orders.
  2. Promotional or Sale Items: Certain promotional or sale items may have specific cancellation terms and may not be eligible for cancellation or refund. Please check the product description for any special conditions.

Changes to Orders:

Requests for changes to orders (such as size adjustments or shipping address changes) may be accommodated within the cancellation period mentioned above. Please contact our Customer Support team for assistance.

ZITA Fashion reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on the website.

For any further inquiries or assistance regarding order cancellations, please contact our Customer Support team.